I Need Help with an Existing Reservation

Below you will find a list of frequently asked questions about a LAZgo hourly or event parking reservation that you've already made. If you haven't made a reservation, we have more answers at I need help making a purchase.

How do I know that my order has been placed?

Once you've completed your purchase, we'll send you a confirmation e-mail with a link to view or print your Parking Pass.  Most locations accept smart phone Parking Passes, but a few require a printed Pass.  The email will tell you that also.

What if I don't have the confirmation email?

If your confirmation email goes missing, simply go to the webpage where you reserved parking. On the parking widget, click on the My Account link. Enter some info about your reservation and you can view or print your Parking Pass again. 

Can I get another copy of my booking confirmation?

Simply log in to your online account and/or use "Manage My Booking" and select the reservation reference number to display the booking confirmation detail on screen.  Scroll down to the bottom of the page and select "Email" to have the confirmation re-sent.

What if I need to change or cancel my reservation?

Unless otherwise stated, you can change or cancel your reservation up to 24 hours prior to your parking time using the "Manage My Booking" page.

What happens if I want to bring a different vehicle than the one referenced on my original reservation?

You are able to change your vehicle up to 24 hours before your arrival time. Simply log in to your online account and/or go to "Manage My Booking" > "Edit Customer Info" to modify details.

If you want to make changes within 24 hours of your arrival time, you may need to speak with an on-site customer service representative or contact the LAZ Customer Care Center via the phone number on your Parking Pass.

Where can I find directions to the parking facility?

The booking confirmation e-mail contains a "Get Directions" link that will allow you to input your start address and provide directions to the parking facility.

How do I access the parking facility if I've pre-booked?

Instructions on how to enter and exit the parking facility are provided in your booking confirmation e-mail.  If you encounter any issues upon entry or exit, you can ask a helpful LAZ staff member, or for automated facilities use the contact details on you Parking Pass.

Need help with an existing reservation?

If you're having trouble with an existing reservation, please be ready with your confirmation number and call 1-855-LAZ-4040 (1-855-529-4040).