Once you've completed your purchase, we'll send you a confirmation e-mail with a link to view or print your Parking Pass. Most locations accept smart phone Parking Passes, but a few require a printed Pass. The email will tell you that also.
If your confirmation email goes missing, simply go to the webpage where you reserved parking. On the parking widget, click on the My Account link. Enter some info about your reservation and you can view or print your Parking Pass again.
Simply log in to your online account and/or use "Manage My Booking" and select the reservation reference number to display the booking confirmation detail on screen. Scroll down to the bottom of the page and select "Email" to have the confirmation re-sent.
Unless otherwise stated, you can change or cancel your reservation up to 24 hours prior to your parking time using the "Manage My Booking" page.
You are able to change your vehicle up to 24 hours before your arrival time. Simply log in to your online account and/or go to "Manage My Booking" > "Edit Customer Info" to modify details.
If you want to make changes within 24 hours of your arrival time, you may need to speak with an on-site customer service representative or contact the LAZ Customer Care Center via the phone number on your Parking Pass.
The booking confirmation e-mail contains a "Get Directions" link that will allow you to input your start address and provide directions to the parking facility.
Instructions on how to enter and exit the parking facility are provided in your booking confirmation e-mail. If you encounter any issues upon entry or exit, you can ask a helpful LAZ staff member, or for automated facilities use the contact details on you Parking Pass.
If you're having trouble with an existing reservation, please be ready with your confirmation number and call 1-855-LAZ-4040 (1-855-529-4040). Note: LAZgo agents can't help with Monthly Parking or general enquiries. Please see Contact Us for help.